- Yes, we offer several shipping options.
- I placed my order over the weekend, when will it ship?
- Your order will be processed on Monday, and if in stock we will ship the same day. We ship all orders received by 2:00 PM EST, Monday through Friday excluding holidays.
- How long does it take to receive a custom-made product?
- Typically the lead time is 2-3 weeks.
CANCELLATION / RETURNS
- What is your return policy?
- We will typically honor refunds up to 30 days after the original order date.
- Can I cancel my order?
- Cancellations made before items ship will be done at no charge to the customer except custom orders. Once the item has shipped, we will credit the original credit card. If a tracking number has already been created the shipping cost will be nonrefundable.
CUSTOM / SPECIALTY ORDERS
- Does Thermal Control Products accept custom orders?
- Please contact our sales staff regarding any custom order inquiries. Custom orders must be paid for up front and are not eligible for return or cancelation once manufacturing has begun.
- Can I order a custom size heat shield (or are the heat shields online my only option)?
- Yes please contact us with your requirements.
- Yes, please provide shoe size or race shoes.
- Even though our website offers smaller sizes, people seem to always call and ask that question.
- We accept all major credit cards.
- Is Sales Tax Charged?
- Sales Tax is charged to North Carolina customers only.
ZERO CLEARANCE QUESTIONS - TCP ZC
- No, but we do offer products that can be placed directly on a header. Please contact customer service with your requirements.
- We offer thermal solutions as thin as .001”
- If stored at room temperature in a climate-controlled environment the adhesive will last 3 years.
- The difference between the three products is the insulating core material. Zero Clearance offers a ¼” non-woven insulating barrier. Zircotec offers various thicknesses of Ceramic Zirconium. PSA Aluminized Fiberglass is best suited for reflective type applications and offers a fiberglass scrim as a supporting barrier.
- Weight and thickness.
- Yes, our minimum size order is 36” when ordering less than 25 pieces.
- We do not offer ceramic coatings however we do offer alternatives to ceramic coatings.
- Yes, we offer several attachment options.
OTHER COMMON QUESTIONS
- Start with the heat source and address the thermal issues from the exterior into the interior. Please call customer service for heat solutions.
- We can manufacture any vehicle cover as long as the car is available to Thermal Control Products.
- Does Thermal Control Products sponsor individuals or teams?
- Due to Thermal Control Products extensive involvement in multiple race series and teams, we do not offer sponsorship at this time.